JYY Support AI Assistant
Hi there! I'm your AI assistant. Type a question below (e.g., "Where is my order?" or "I want a
refund") and I'll help you find the answer instantly!
24 Hour Response
Email Support
Best for all issues. Detailed inquiries regarding orders or billing.
support@jyyonlinestore.com
⚡ Fast Response
Text/Phone Support
Text us or leave a detailed voicemail for our team.
+1 (626) 548-4679
How to Get Help Faster
Include these details in your message:
- Full Name
- Order Number
- Email used for order
Track Your Order Status
Once your order ships, you'll receive an email with your tracking number. Track your shipment 24/7 globally.
Frequently Asked Questions
Billing & Charges
What is the "jyyonlinestore.com" charge on my statement?
"jyyonlinestore.com" is the official billing name for our store. This charge is for a recent
online purchase. We are the central support hub to help you.
I have a question about my payment after my order was completed.
No worries at all! If you have any questions or see any issues with your payment, please
contact us immediately at support@jyyonlinestore.com. We'll check on it for
you and make things right.
Shipping & Delivery
How do I get my tracking number?
Please check your email as we will send an email with your tracking information. Be sure to
check your spam or junk folder as well. If you still cannot find it, please contact us at
support@jyyonlinestore.com with your order number and the email address used for the order.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can track your
shipment at: https://parcelsapp.com/en/
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed.
Shipment will arrive between 10-20 business days after the shipment date, depending on the
availability of the carrier provider and location. We apologize for any delays that may
occur if the shipment requires Customs clearance or inspection.
Why isn't my tracking information updating?
It may take up to 24 hours for the tracking system to reflect new updates after your order
has shipped. You can check the status at: https://parcelsapp.com/en/
Why did I only receive part of my order?
If your order includes multiple items, they may be shipped in separate packages from
different warehouses to ensure speed. Each package will have its own tracking number, sent
to your email once dispatched.
Order Issues & Changes
How do I find my order number?
You'll get your order number from our order confirmation email. The format looks like
092SHOP-123. Please check your spam or junk folder if you don't see it.
Can I cancel my order?
If your order has not shipped, please contact us immediately at support@jyyonlinestore.com.
We can cancel it, but please note: a small handling fee may apply. If your order has already
shipped, cancellation is not possible.
Can I change my order details (e.g., quantity, color, size)?
If your order has not yet shipped, please contact us immediately with your order number and
the requested changes. We'll try our best to help you before your order is dispatched.
Can I deliver to another address, other than my card billing address?
Yes, it is possible.
My order arrived damaged. What should I do?
We are so sorry to hear this! Please contact us immediately at support@jyyonlinestore.com
with your Order Number and a clear photo or video showing the damage. We will work with you
to send a replacement or find the best solution right away.
I didn't receive an order confirmation email.
Please check your spam or junk folder first. If it's not there, contact us with the email
address used at checkout and a screenshot of your payment confirmation (if available).